We would love to hear from you and welcome all types of feedback from our clients and their families about their experiences with CareChoice.
CareChoice is committed to providing the highest levels of service to you and your loved one. Any feedback, compliments and complaints from our clients is valued. We are continuously seeking opportunities to improve and encourage an open dialogue between CareChoice, your care team and yourself.
1Talk to us directly
- Speak to your support staff or your Team Leader.
- Call our Coordination Team on 1300 737 942 – Select option 1.
3Download a form and post it to us
Send us a letter or fill in a feedback form. Printed forms are available at all CareChoice Homes or ask your support staff for a copy.
Feedback form (PDF, coming soon)Accessible feedback form (coming soon)
Please send to:
Customer Experience Officer
CareChoice Head Office
PO Box 1155
Clayton South VIC 3169
4Further options
You can also reach us through:
Whistleblower program
If you have concerns about serious wrongdoing at CareChoice, you can make a confidential report through our Whistleblower program.
Details of how to make a report to come from CareChoice.
Whistleblower policy (PDF, coming soon)
External complaints bodies
If you’re not satisfied with how we’ve handled your feedback or complaint, you can contact an independent body.
NDIS Quality and Safeguards Commission
An independent government body that works to improve the quality and safety of NDIS supports and services.
Disability Services Commissioner (Victoria)
For complaints about DFFH-funded disability services, such as forensic disability services, or TAC-funded services.
