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CareChoice has been supporting people with disability since 2007.
Today, we support people across Victoria with everyday disability support, complex care, specialist services and housing.
A lot has changed in that time. One thing hasn’t: our belief that good support should give people more choice, more independence and more say in the life they want to live.
CareChoice is a Victorian disability services provider supporting people with a wide range of needs, including people who require complex and high-intensity support.
We provide disability support, specialist services and housing, working alongside the person, their family and the wider team around them.
Today, CareChoice supports people across metropolitan Melbourne and regional Victoria, with services available across Melbourne, Geelong, the Mornington Peninsula, Bendigo, Ballarat and key regional areas.
But what we provide is only part of the story.
How support is delivered matters too. Who shows up. Whether they listen. How well people know you. Whether you have a say. And whether the support you’re receiving is helping you live more of the life you choose.
That’s the standard we keep working towards.
Vision
We believe people should have a genuine say in their lives and in the support they receive.
That means listening to what matters to you. Respecting your rights and choices. Supporting informed decisions. And shaping support around your needs, preferences, goals and circumstances.
Because person-centred support should mean more than putting the words person-centred on a website.
It should be something you can actually feel in the way you’re supported.
Mission
There are standards every registered disability provider needs to meet. We believe they should be the starting point.
CareChoice invests in additional ways to monitor, learn from and improve the support we provide.
Our CareChoice Homes of Excellence program regularly reviews the quality of our homes and the support being delivered within them, looking at everything from dignity and respect to staff training, processes, home quality and progress towards individual goals.
We also use customer feedback, quality systems and independent external audits to understand what’s working and where we can do better.
Because saying you provide quality care is easy. Everyone does it. Being able to show it matters more.
Values only mean something when they show up in what you do. These four guide how we support people, make decisions and work together.
Start with the person. Listen properly. Respect their choices and keep what matters to them at the centre.
Good support is a team effort. We share what we know, bring the right people together and make each other better.
Care about the details. Keep learning. Take responsibility. Never settle for “good enough” when we know we can do better.
Look for what’s possible. Find another way. Keep moving forward, even when the path isn’t straightforward.
Customer voice
Our Customer Reference Group gives people who use CareChoice services, and members of their support networks, a direct way to share ideas, experiences and feedback.
The group connects with our Board and Executive Team, helping customer perspectives influence how we plan, improve and deliver support.
Not feedback filed away somewhere but a voice where decisions are made.
Inclusion
People bring different identities, cultures, histories, families, beliefs, bodies and ways of experiencing the world.
CareChoice is committed to creating services where people are treated with dignity and respect, and where individual culture, identity, sexuality, gender, ability and preferences are recognised.
We respect Aboriginal and Torres Strait Islander peoples and the right of every person to maintain and practise their cultural beliefs.
Being yourself shouldn’t be something you have to leave at the door.
Good support takes good people, on the frontline and behind the scenes.
Meet the team responsible for leading CareChoice, supporting our people and keeping us moving forward.
CareChoice is a registered NDIS provider and also provides services to people funded through TAC and WorkSafe.
We also work with and participate in organisations across the disability and community services sector, helping us stay connected to good practice, new thinking and the wider community we work within.
Registered provider
Looking for information about the NDIS, TAC or WorkSafe? Or something specifically from CareChoice?
We’ve brought some of the things people regularly need into one place.
CareChoice is proud to announce that we have been named a finalist in the Australian Disability Network 2026 Disability Confidence Awards, shortlisted in the Inclusive Marketing & Communications category for our CareChoice Homes campaign, Tell Us What You Really Think.
We’re excited to reveal the results of our 2026 Client Survey winners!
Thank you to all who entered our competition at Source Kids Melbourne over Friday and Saturday.
Looking for support for yourself or someone else? Making a referral? Or just trying to understand your options?
Tell us where you’re at. We’ll help you work out what comes next.
